Service & Data Agreement

Effective September 2, 2026

This Service & Data Agreement (“Agreement”) supplements the Terms of Service for business customers who subscribe to TsugiFlow. It addresses subscription commitments and how TsugiFlow, as a processor, handles the personal data (e.g., employee records) that a customer (“Customer,” as controller) enters into the Service.

1. Subscription & payment

• Fees, billing frequency, and plan scope are as selected at checkout, billed in advance via Stripe.
• Renews automatically each period until cancelled. Price changes require 30 days’ notice.

2. Cancellation & refunds

• Customer may cancel anytime; access continues through the paid period.
• Fees are non-refundable except where required by law.

3. Data ownership & use

Customer owns all Customer Data. TsugiFlow processes Customer Data only to provide the Service and per the Customer’s documented instructions (which include use of the Service’s features). TsugiFlow will not sell Customer Data or use it for advertising.

4. Data export & portability

Customer may export its Customer Data (company, properties, employees, schedules, work orders) in a machine-readable format (CSV/JSON) at any time during the subscription and for 30 days after termination.

5. Sub-processors

TsugiFlow uses the sub-processors listed in the Privacy Policy (Cloudflare, Stripe, Resend, and — where connected by Customer — Google, Slack, Breezeway). TsugiFlow remains responsible for its sub-processors’ performance of these obligations and will give notice of material changes to its sub-processor list.

6. Security & breach notification

TsugiFlow maintains administrative, technical, and organizational safeguards appropriate to the data, including encryption in transit, hashed credentials, tenant isolation, and access controls. TsugiFlow will notify Customer without undue delay after becoming aware of a personal-data breach affecting Customer Data.

7. Confidentiality

Each party will protect the other’s confidential information and use it only to perform under this Agreement.

8. Service availability

TsugiFlow provides the Service on a commercially reasonable-efforts basis without a formal uptime commitment at current plan tiers. Any specific service levels, if offered, will be stated in an order form.

9. Termination & data handling on exit

• Either party may terminate for material breach not cured within 30 days of notice.
• On termination, Customer’s access ends at the close of the paid period. Customer Data remains available for export for 30 days, after which TsugiFlow will delete or anonymize it within a reasonable period unless retention is legally required.

10. Limitation of liability

The limitations of liability in the Terms of Service apply to this Agreement.

11. Contact

To request this Agreement as a signed document, discuss data-processing terms, or exercise export/deletion, contact support@linenflow.app.